Setting Goals

Self-regulation begins with setting goals - not big, life-directing goals, but more immediate goals for what you're going to be doing today. In the research, the poorest performers don't set goals at all; they just slog through their work. Mediocre performers set goals that are general and are often focused on simply achieving a good outcome - win the order; get the new project proposal done. The best performers set goals that are not about the outcome but rather about the process of reaching the outcome. 

The best performers are focused on how they could get better at some specific element of the work, just as a pianist may focus on improving a particular passage.

With a goal set, the next step is planning how to reach it. Again, the best performers make the most specific, technique-oriented plans. They're thinking exactly, not vaguely, of how to get where they're going. So if their goal is discerning the customer's unstated needs, their plan for achieving it on that day may be to listen for certain key words the customer might use, or to ask specific questions to bring out the customer's crucial issues.

Geoff Colvin, Why Talent is Overrated