The road to becoming more of a manager than a leader

If you catch yourself referring to people on your team by their job titles as often as by their names, beware—you're on the road to becoming more of a manager than a leader. A real leader thinks of people individually and holistically, and tries hard to understand strengths and weaknesses, goals and interests.  I saw this all too often in the military, for example, where great leaders grew to know their soldiers, and lesser leaders referred to them generically, either by their ranks or occupational specialties. 

Bill Murphy Jr. writing in the Understandably newsletter