Why organizations become stale and ineffective

Organizations are created by their founders to serve vibrant, living purposes. but all too often the founding purposes fade and what finally get served are the purposes of institutional self-enhancement. It happens in hospitals to the detriment of patients, in schools to the detriment of students, in businesses to the detriment of shareholders and customers, end in government to the detriment of taxpayers. It is rarely the result of evil intent: it happens because memes triumph over ends, form triumphs over spirit, and the turf syndrome conquers all. 

John W. Gardner, On Leadership